Toni Adams

An inspiring, engaging and motivational leader with a desire to succeed by delivering outstanding results at all times. I am passionate about service excellence with a customer centric approach and exceptional stakeholder management skills across multiple delivery channels. Responsible for the design and implementation of the customer strategy, with a focus on customer insight, satisfaction and driving a customer centric culture for the UK’s leading flooring and bed specialist. Opportunities where I can make a demonstrable difference to a company’s service offering excite me and I am ready to take on the challenge to strategically lead the customer experience in a multi-channel environment to deliver a best in class customer experience, backed up with tangible business metrics and a strong return on investment.