An inspiring, engaging and motivational leader with a desire to succeed by delivering outstanding results at all times. I am passionate about service excellence with a customer centric approach and exceptional stakeholder management skills across multiple delivery channels. Responsible for the design and implementation of the customer strategy, with a focus on customer insight, satisfaction and driving a customer centric culture for the UK’s leading flooring and bed specialist. Opportunities where I can make a demonstrable difference to a company’s service offering excite me and I am ready to take on the challenge to strategically lead the customer experience in a multi-channel environment to deliver a best in class customer experience, backed up with tangible business metrics and a strong return on investment.

A bit about the professional me... I’m a highly motivated team player who reacts positively to challenges and thrives on improving the customer experience and getting the job done. A good communicator at all levels with strong influencing skills. I’m adaptable to different situations and highly resilient. I have strong project management skills, which are tested daily through the management of multiple tasks, a large team, key stakeholders and the ever changing nature of the online retail world. This is all underpinned by a drive and determination to succeed. Life outside of work... I like to keep busy… I have a keen interest in all things sporty and competitive with a particular passion for playing netball as well as an active part in the running of the club I play for as secretary. I also ensure I make time for travelling the world, spending money and having quality time with family and friends usually involving something to eat or drink. And if that wasn’t enough I am currently 3 years into a house renovation project.

Maxime holds a Masters Degree in Finance from INSEEC Paris. After a first experience in Mexico, Maxime created Atout Online, the first French company selling highly qualified leads for universities (IONIS Group, Euromed, HEC Paris, FBS, ENAC, etc). Through this experience, Maxime has developed a strong expertise in digital marketing. He joined Lucky Cart in December 2013.

I am a business technology leader specialising in the transformation and digitisation of consumer facing businesses. I have experience in a broad range of sectors including retail, financial services and telco/media. I have a successful track record of shaping, architecting and delivering high impact technology enabled business transformation; and re-energising, developing and leading high performing IT functions and consulting practices.

Senior Leader in CRM, Analytics and Insight. I have over fourteen years experience in data, CRM, insight and analytical roles working as a consultant and for multinationals directly. I have successfully transformed a number of underachieving teams through better utilisation of campaign management systems, the reengineering of marketing processes and the development of people towards an analytically rigourous approach. Specialties: Marketing Data Services, CRM and Business Intelligence Infrastructures, database marketing, campaign analytics, direct marketing, email marketing, customer value optimisation, SAS, SAS Enterprise Guide, SQL, PL/SQL, KXEN, Oracle datawarehousing, Oracle Business Intelligence, Aprimo, Unica, campaign management software, Customer Insight

Hi - I'm Geraint - but everyone calls me G. I specialise in commercial marketing and digital transformation; omni channel, cross channel, multi channel, English Channel - whatever it’s called this week, I love working on it! After miserably failing to instantly become a rock star actor / professional rugby player post graduation, I started my career in a variety of hands-on sales and marketing roles around the world (not just Wales) for companies such as Virgin Media. Before beginning my current role as Group Head of Commercial and Strategic Programmes for the wonderful ODEON & UCI Cinemas, I worked with the likes of Tesco, Boots, Whitbread, Tate & Lyle, MandMDirect, Virgin Media and Aimia in a 15+ year period of interim management and consultancy roles. During this time I lead projects and programmes with budgets from £10 to £10s of millions. I have managed multiple cross location teams (onshore, offshore and near-shore) in a variety of high-pressure circumstances. I hold a PhD in Marketing and Entrepreneurship, I am a CIM Chartered Marketer, and I am qualified in all of the major project management disciplines (Agile, MSP, PRINCE 2, ITIL). I have proven experience of leading and implementing world-class consumer strategies, leveraging a wide range of platforms and channels. I can add significant value to any company thanks to my ability to proactively contribute to the creation of an overall vision, blueprint, strategy, creative direction, architecture, design, delivery and the analysis of data. Therefore, I feel what truly makes me different (apart from having a completely unpronounceable name) is my ability to draw on significant experience and external market awareness to truly bridge the gap between IT, the business, and their end customers – all the while maintaining a strong commercial focus that gets results.

Rupert is the Planning Director at Zeta Global. He has extensive experience of data driven communications and customer journey planning across direct, digital, social and offline and has worked at a wide range of companies, including TBWA\, POSSIBLE, News UK and most recently as Head of Comms Planning at VCCPme.

Matt is a highly skilled ecommerce professional and digital marketer with extensive experience in online retail. He has an entrepreneurial spirit and a strong track record of building successful online brands. He has created and delivered marketing strategies with clear commercial focus and excels in customer retention and lifecycle marketing. Matt has gained considerable European ecommerce experience, launching sites and setting up marketing strategies in all major European markets for appliance manufacturer Electrolux. During his time as Marketing Director at eSpares, the retailer was a finalist at the Oracle Retail Week Awards for four consecutive years – “Best Pure-Play Online Retailer” – and his team won “Most Innovative Digital marketing team” at the Econsultancy Innovation Awards in 2009.

Claire joined Boohoo in November 2015 as Customer Services Director. Claire previous held the role of Director of Customer Services for JDWilliams, a FTSE 250 multi-channel retailer with group revenue in excess of £800m. With over 20 years’ experience in customer service, Claire has delivered transformational projects with significant impact on employees and customers. Claire’s career extends across in-house and outsourced customer service and financial service operations across Europe and the USA. Claire holds a joint honours degree in French and German from Nottingham University.

Morgane holds a BBA Degree from the ESSEC Business School and an MBA from the EMLyon Business School. After a few years spent working at the Guerlain House as Junior Marketing Product Manager and Skincare Product Manager, Morgane gained some more experience as Quality Project Manager at Cap Enseignement Supérieur and tried her hand at conducting a business creation project. She joined Lucky Cart in December 2012.

Ian Dobson has been Head of Customer and Market Insight at Argos Limited since October 1, 2014. Ian leads the development of strategies driven by an understanding of customers and how they shop. He held a number of senior marketing and commercial roles. As a Marketing Consultant, he has worked with some of the UK's largest brands including Sky, Vodafone, Royal Bank of Scotland and British Gas.

Mark began working as a Copywriter in 2011 and over the course of 4 years worked his way up to Head of Digital Marketing, leading an award winning team including copywriters, digital marketing experts, a graphic designer and videographer. What currently keeps him awake (creatively) at night: customer retention strategy, upgrading his already skynet-worthy IOT laden home, and wondering why we have to write these things in third person.

With a master’s degree in electronics from the Higher Institute for Electronics and Digital Training (or ISEN - Institut supérieur d’électronique et du numérique), and over 15 years of experience in the technology and CRM space, Mathieu has developed a strong technical background with a focus on customer needs and solutions. Mathieu has previously worked for companies including Adobe (and the former Neolane), CDC Software and Pivotal CRM. In 2016 Mathieu joined Tinyclues as their UK Sales Director. His combined experience has cemented Mathieu as an acknowledged expert on Cross Channel Campaign Management (CCCM).

An entrepreneur at heart, Cyril launched right out of ESSEC a mobile games company (Zebox), funded by Axa-IM. He joined Blizzard Entertainment (online video games) as European Brand Manager. He then backpacked around the world, and settled down at Ubisoft where he was in charge of the EMEA Online Marketing team before being appointed to lead the company’s Online Strategy. Cyril founded Lucky Cart in October 2010.

A Commercial leader with 17 years of international experience in Commercial Management, Business Strategy and Digital Transformation, 9 of which I am operating at a Senior Management level. Passionate about building and motivating successful customer centric teams, I have led both on-site and virtual teams with a span of control of up to 50 people contributing significantly in the commercial growth of the companies I have served whilst nurturing people talents. Being a high achiever and a disciplined but entrepreneurial spirit, I have founded a start-up and I have served in a number of PE backed-up and FTSE 100 companies. Have demonstrated exceptional performance in driving business results but also in management consulting and project management of sales growth plans, business process re-engineering, commercial re-orgs, commercial excellence, digital transformation, customer experience & UX, business development & pipeline development, setting up metrics and targets, consumer & customer insight, portfolio and P&L management. Pragmatic, defining quick wins and strategic goals, able to grasp and connect different business models, through deep understanding of the driving principles, can set up effective initiatives and actionable plans. Ambitious, energetic and self-motivated with an inquisitive and questioning mind-set.

Brian McBride is Chairman of ASOS, the leading on‐line fashion retailer, and Wiggle, the on‐line cycling retailer, where he led the recent merger with Chain Reaction Cycles. He is also Senior Non Executive Director At AO.com and is Senior Adviser with Scottish Equity Partners. He is a member of the UK Government’s Digital Advisory Board, which steers the digital delivery of Government services to citizens, and a member of the Court (Governing Body) of the University of Glasgow. He was CEO of Amazon.co.uk from 2006 to 2011 having led it through its high growth period. He began his career with Xerox and subsequently worked in senior roles at IBM, Dell Computers and as Managing Director of T-Mobile (UK). He has been a Non Executive Director of Celtic Football Club PLC, SThree PLC, and Computacenter PLC and has served as a Non Executive Director on the Board of the BBC and the Advisory Board of Huawei UK.

A customer focussed, commercial, logistics and multichannel director with an outstanding track record of delivering rapid results: for example launching Asda Direct in under 9 months. A confident communicator who thrives on challenge in a fast paced environment, who is adept at seizing the initiative and harnessing her analytical and leadership skills to decisively lead change to deliver sustainable bottom line benefits. A resourceful problem solver whose breadth and depth of understanding of the key business functions; operations, merchandising, trading, supply chain and ecommerce coupled with her tenacity, negotiation skills and commercial acumen enables her to successfully navigate change and lead complex projects to a successful resolution. Passionate about identifying and achieving ambitious goals, and making a difference through empowering people, developing teams and driving a culture of continuous improvement

John Munnelly’s career in logistics spans over 3 decades, during which time he has experienced the industry from all angles - both third party and in house operations - with previous roles with TDG, Ryder, TNT, Shop Direct and Sainsbury’s. John has built up a wealth of experience and knowledge relating to all aspects of retail distribution, particularly specialising in operational startups for large scale automated solutions, transport operations, Direct to Customer Home Delivery and Omni-Channel fulfillment. John has successfully managed a number of high profile and technologically advanced projects. Working closely with suppliers such as Siemens, Knapp, VanDerLande, Witron and Manhatten Associates at all stages of project development and post implementation running, John has become an expert in his field For the last 10 years John has been responsible for the design, build and implementation of John Lewis’ semi-automated National Distribution Centre at Magna Park, Milton Keynes and is Head of Operations. This highly acclaimed, multi award winning development, which went live in 2009, is industry leading enabling one pool of stock to be used for all shop deliveries and customer fulfillment. A second warehouse has now been built alongside the current development and connected via a 100m link bridge, forming a campus with an operating footprint in excess of 2 million square feet.

Managing business growth, innovation and operational improvements in an Omnichannel environment. Driving digital & eCommerce transformation: Optimization of customer journey creating awareness, brand consideration & sales growth while leveraging the most efficient technology. Transforming company’s presence in physical and digital touchpoints to deliver an optimized and consistent customer journey. An entrepreneur leadership in a fortune 50 company, results driven, resilient and adaptive. “Imagine, share, create, execute, measure, improve, re-invent” >P&L management of e-commerce business across EMEA - operating profit measured > Cross channel sales management & attribution> Leadership of functional teams (Digital acquisition, retention, analytics, operations, product, sales, UX, Merch) Specialties: - General management - Digital marketing: brand experience, traffic acquisition and value proposition development - Online direct sales and channel sales - Business strategy - B2B channel management - Emerging markets business development - Middle East and Africa - Product management

A Board level retail leader with deep digital experience. I have a successful track record of delivering Omnichannel transformation, whilst driving growth and profits in the most challenging and competitive of retail markets. My passion is in devising winning Brand and Customer strategies, building and implementing the Solutions needed across Digital, Retail, Product, Marketing, IT and HR, aligning the whole organisation to deliver the Omnichannel P&L. I have a unique portfolio of experiences which underpin my expertise: Formulation of Brand & Customer strategy at Diageo and the John Lewis Partnership, making the case for investment in omnichannel e.g installing Click & Collect for jl.com in every Waitrose As Director eCommerce, running the E2E Digital P&L at Waitrose, launching new websites and apps, adding new Channels including Cellar, Pet and Garden to drive market beating growth (doubled size in 4 years), leading the team to win Internet Retailer of the Year Most recently at Boots, on the Board as Omnichannel Director, introducing Innovation and an agile approach to delivering customer facing digital assets, using real time data to personalise the brand experience. This has laid the foundations for omnichannel transformation with initiatives including a new boots.com website, app, ground breaking propositions in Beauty (Beautiful You) and Health (Health Coach), colleague apps and tablets which together with an in store parcel management solution have turned every store into a fulfilment centre for boots.com. I also gained a Global perspective on Digital, working as part of the WBA group to found a Global Digital Council, with a mandate to set out a plan to deliver global omnichannel transformation for WBA My Leadership approach is collaborative with a strong belief in people and team development - many of my former reports are themselves now Digital Leaders I am open to considering new leadership opportunities which build on my experiences to date

Jeremy is an evangelist for IBM Watson Marketing, where he travels around the world talking to global brands about the future of marketing and how cognitive systems like IBM Watson will revolutionise the way that we do business. Jeremy has been voted the most influential person on twitter for #BigData and one of the top 30 digital marketers globally. In previous roles he was Head of Strategy for Salesforce Marketing Cloud and the Head of Social Strategy for Adobe Marketing Cloud. You can contact Jeremy on Twitter @JeremyWaite where you can ask him if he really did used to be a giraffe keeper.

An experienced design professional with over 18 years of design experience across Fashion and Digital design. A true directional, intuitive Creative. Accountable for all Multi Channel Creative content design at River Island. As passionate about technology as art. Believing that you can deliver great compelling customer-focused design that is data driven.